Leading strategic partners—such as American Express, 80 Days, Dayblink GPO, Canary Technologies, Castello 1935, CUBE, Cvent, Hospitality Solutions, Hotelbeds, IDeaS, La Bottega Collective, Lavazza, Mason Rose, Persephone Social, Revinate, Sojern, and Ultimedia—delivered impactful workshops, breakout sessions and support, sharing the latest insights shaping the future of independent luxury hospitality. Evenings provided immersive cultural moments, showcasing the spirit of London and reinforcing the community within LHW’s hotel membership. Highlights included a traditional red London bus tour, a quintessential British pub experience, a buzzy dinner at Gordon Ramsay’s Heddon Street Kitchen. On the final night during a dazzling Gala Dinner at Shakespeare’s The Underglobe, LHW proudly introduced the first-ever Leading Impact Awards, honoring the commercial achievements and rising talent across the global collection. The awards celebrated the people and programs driving creativity, leadership, and innovation within independent luxury hospitality, recognizing those making an impact on the industry’s future. Best Hotel Social Media Presence:
- Marbella Club Hotel, Golf Resort & Spa For its creativity and consistency across social platforms, Marbella Club delivers a digital voice as warm and welcoming as the resort itself, inviting travelers into the Andalusian lifestyle with content that feels both timeless and fresh, while actively engaging with LHW’s global community.
- Portrait Milano For its standout PR campaign that turned its historic piazza in summer 2025 into a stage for cinema, sport, music, and gastronomy, delivering strategic storytelling, high-impact placements, and meaningful brand partnerships.
- The Datai Langkawi For upholding LHW brand standards and actively participating in marketing opportunities. The Datai integrated LHW across every touchpoint—on property, digitally, and through Leaders Club—earning a perfect LQA Brand Score and exemplifying true brand partnership.
- The Killarney Park For strong digital performance through engagement with LHW digital solutions. The Killarney Park pairs standout conversion and top marks in LHW’s Digital Health Check with rich storytelling, embracing best practices, emerging tech, and sustainability to turn digital engagement into measurable impact.
- Rayavadee For partnerships with other LHW members to achieve common goals. Rayavadee co- created a multi-hotel Leading Journeys package, hosted advisor webinars, and helped secure a U.S. FAM, spotlighting Thailand while showcasing each hotel’s distinct character.
- Baur au Lac For leveraging LSS to shift share to priority partners like Hotelbeds and Webbeds. Baur au Lac streamlined distribution, lifting direct share and offering learnings to advance the Collection’s strategy.
- The Okura Tokyo For consistent engagement with LHW Sales teams, events, and programs. The Okura Tokyo turned partnership into performance through sustained collaboration, creative engagement, and alignment of strategy and storytelling to unlock new demand and long-term relationships.
- The Chedi Luštica Bay For creative, memorable sales activations. The Chedi Luštica Bay blends emotion with strategy, using in-house storytelling with its own magazine, immersive trade presentations, and sensory experiences to inspire trust and deliver measurable results.
- The Landmark London For regular involvement and deployment of Leaders Club initiatives and activations. The Landmark London’s whole-of-hotel approach has enrolled thousands of members, driving millions in revenue on property and significant revenue across the wider Collection, more than any other enrolling hotel.
- Vera Mazzoni, Group Quality Manager, Villa d'Este Ms. Vera Mazzoni, Group Quality Manager, Villa d’Este & Villa La Massa For embodying the spirit of hospitality and the ethos of Leaders Club. Vera Mazzoni elevates the Leaders Club experience through meticulous, personal touches, recognition, storytelling, and celebratory moments that translate into class-leading guest satisfaction – setting a benchmark for service-led loyalty.
- Mauro Pinho, Vice President, Sales & Marketing, Acqualina Resort & Residences on the Beach Recognizing an outstanding hotelier who is innovating and evolving commercial strategy. A creative strategist and disciplined executor, Mauro Pinho reimagined low-season performance with forward-thinking offers, driving double-digit occupancy growth and significant revenue. Additionally, his leadership in reassessing acquisition costs and shifting mix toward stronger group business delivered measurable gains to the bottom line.